Lifecycle Services

Planning

Mobile Solutions

We help enterprise mobile program leaders and their organizations thoroughly evaluate each area of their mobility program. This process allows us to analyze, recommend, plan, and execute a mobile blueprint specific to their needs to build the best ROI and a successful program.

Planning Tool

Desktop Solutions

Our customized solutions start with understanding your current situation and objectives. We then plan, recommend, and execute the desktop blueprint to ensure a successful deployment and highest return on your investment.

Rate Your Current Vendor

Provisioning & Activation

Mobile Solutions

Our custom rules-based ordering portal streamlines and controls the mobile procurement process by displaying only the carriers, hardware, accessories, and voice and data plans available to each end user based on their role in the organization.

Desktop Solutions

We negotiate the best pricing in the marketplace for you on hardware, software, and accessories to support your mission within budget. For devices with embedded cellular chips, we provision and activate lines with all carriers.

Configuration & Deployment

Mobile Solutions

We personalize and kit each mobile device, loading specific Apps, MDM, Email, and more. Our Gartner Magic Quadrant software enables you to easily track the deployment process down to the asset and incident level. Our unique PointMan InsightSM gives you instant project status with color-coded pins on a map.

Deployment Done Right

Desktop Solutions

Each device is pre-configured or imaged to be plug-and-play upon arrival for immediate use of the device. We’re stationed next to FedEx and UPS hubs at O’Hare airport, so we can ship your late orders same day.

Mass Deployment Expertise

Device Management

Mobile Solutions

We have a set of people, processes and technology focused on managing mobile devices, wireless networks, and related services. We are EMM neutral and work with today’s leading security software solution providers such as Mobile Iron and Airwatch.

Secure Your Mobile Device

Desktop Solutions

The PointMan Portal enables you to manage and track your device information and location in real-time through Gartner Magic Quadrant certified software from our secure, centralized facility.

Asset and Incident Management

Application Management

Mobile Solutions

Our team helps clients better manage applications by monitoring app performance, assisting with updates and version management, and controlling access and user authentication.

Desktop Solutions

For PCs and notebooks, we keep a library of application and images for each end-user’s organization, so your end users are current with corporate applications.

Expense Management

Mobile Solutions

Our peerless Telecom Expense Management (TEM) software is built from the ground up for managing cellular expense and enthusiastically used by Fortune 500 companies and other industry leaders. We save our customers $10 to $14/line per month!

The Path to Savings

Desktop Solutions

We continually improve total cost of ownership by building client buying power and decreasing related support costs.

Help Desk

Mobile Solutions

You get a team of U.S.-based support reps that are mobile-exclusive and dedicated to your company. They are trained to handle all tiers of support so your end user get their issue resolved instead of waiting on hold for another rep.

Key Decision Factors

Desktop Solutions

PointManagement provides end-user support to troubleshoot and fix common hardware issues.

Repair

Mobile Solutions

Our repair process is designed from the ground up to support corporate customers with a central point of accountability, control, and security you can’t get from franchised retailers. Our process is engineered to save 80% vs. replacement and 30% vs. OEM warranties.

Secure, Centralized Program

Desktop Solutions

Whether you need onsite service, advance replacement, or our unique hybrid of the best of both models, PointMan ExchangeSM, you get superior and flexible options compared to OEM warranties and their fine print and exclusions.

Smarter Hybrid Model

Replacement

Mobile Solutions

Our dedicated team and online portal make it easy to replace a lost or stolen device or do a company-wide refresh. Our network of over 5,000 techs in the field can make sure the right device is returned to the right destination.

Desktop Solutions

We send a new device to the end user to replace and refresh a legacy device. By dispatching a local tech onsite, we ensure the device is received by the correct end-user and guarantee the legacy device is returned for recycling.

Recycle

Mobile Solutions

We offer a full recycling program and single, secure, repeatable process that compensates our customers for any remaining value in their device and disposes of the unit to EPA specifications.

Desktop Solutions

PointManagement provides EPA certified disposal of PCs, printers, and toner cartridges.