Your partner through the entire lifecycle

We are the leading choice of large enterprises for mobile and desktop hardware managed services. Our clients rely on us to procure, secure, configure, deploy, support, and repair their assets because we do it well, back it with a unique money-back guarantee, and underscore all processes with Gartner Magic Quadrant technology.

THE FEDEX OF I.T. SERVICES

After 10 years with FedEx, our founder, Carl Albrecht, saw an IT Services industry that was behind the curve he admired at FedEx on several fronts. The lack of commitment, proof of performance, speed, service quality, and efficiency were apparent in his dealings with the industry. The result is PointManagement: An award-winning, customer-pleasing and press-recognized answer for customers who want their hardware and wireless carriers managed right.

  • Every process step is engineered to maximize efficiency and is coded in our Gartner Magic Quadrant recognized software. We know you want to get your hardware to your end users as quickly to gain competitive advantage. Our central distribution and tech center is located near O’Hare airport to enable later order cutoff times and early inbound receipt of raw material to give us a longer day to charge, kit, load, and configure your hardware to deploy more sooner. And our network of 15,000 technicians deliver any services you need to happen onsite in the field. And its all guaranteed against specific metrics or your money back.

  • Our Telecom Expense Management software is built from the ground up for wireless carriers, certified Gartner Magic Quadrant and used enthusiastically by Fortune 500 and other leading corporations. Our incident and asset control systems are also certified Gartner Magic Quadrant and wired into the FedEx and UPS systems for seamless insight and results. Our enhanced cloud-based system also enables you to see project progress and asset location on a map. This gives you immediate management-level insight into the big picture. Your competitive advantage is assured with best practices systems and support.

  • The only money-back guarantee in the industry. Forget the vague commitments you had in your last contract. And speaking of contract: You can exit ours anytime, so we have to earn your business every day.

  • FedEx provides the delivery time and date stamp for every delivery on every invoice so you know they delivered against their commitment. Why should IT Service reporting be any different?

As a result of our core pillars, PointManagement is recognized as the best practices provider in the industry. For more information, please contact us as info@point-management.com.

Network

  • Over 15,000 expert field technicians with specialties in all facets of desktop and mobile device management
  • Fast inside delivery, onsite exchange, or repair services
  • Covering all of US, Canada and Puerto Rico
  • Managed on Gartner Magic Quadrant Platform

 

If you need to deploy 20,000 workstations or credit card readers, replace POS hardware at 4,000 stores, or repair a remote PC or printer, our techs get the job done on time and right.

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Lifecycle Services

Lifecycle Services focus on three pivotal areas: Deployment, Managed Services, and Hardware
Services.

Our Team

  • Carl founded PointManagement in 2005 as a response to a lackluster, uncommitted IT services industry. PointManagement became the welcome alternative in the marketplace, setting new standards with proof-of-performance reporting and money-back service level guarantees. The company has grown from servicing SMB clients to attracting and growing relationships with Fortune 500 and other large enterprises.
    Carl’s career includes sales and management roles at Procter & Gamble and FedEx. At these companies, he learned the processes and enabling technology that make operational excellence possible. As a result, he formed PointManagement to give CIOs a better way to deploy and manage mobile and desktop hardware.
    Carl holds BA degrees in Marketing and Personnel Management from The University of Wisconsin-Madison. He is currently a Board Member on the Burridge D. Butler Memorial Trust, a charitable organization. Carl is married and has two children. Carl’s favorite things after his family include the UW Fighting Badgers, single malt scotch, Led Zeppelin, sailing, and platform tennis.

  • Ryan runs sales and marketing for PointManagement. He was born and raised in a small town in southeastern Indiana, about 40 minutes outside of Cincinnati. He is a graduate of Indiana University with a BS in Business Management, and proud to say he is a Hoosier which has added to some spirited office competitions over college sports. Ryan has devoted over seven years in the mobility arena, including with Sprint and MOBI, developing business solutions for large government and enterprise customers.
    The explosion of mobility in the corporate environment has challenged business to keep pace with complex deployments, security, apps, support, and expense management. Ryan has developed long-lasting business relationships based on his passion for the customer and his ability to harness technology in a customized way to meet the client’s desktop and mobile objectives. His approach to clients is based in his natural foundations of integrity and service.
    Outside of the office, Ryan spends a majority of his time with family and friends, attends sporting events, and volunteers for several local charitable organizations including the Big Brothers Big Sisters program.

  • Eddy met Carl when they both joined the same fraternity (Fiji) at the University of Wisconsin-Madison, where he earned a BS degree in Economics. The two pursued different paths: Carl in sales and marketing, Eddy in IT operations. After 25 years as an onsite service technician, Windows network and software trainer, and IT manager, visiting 46 of the 48 states in the continental US (sorry Idaho and Montana), Eddy brought the right technical background to PointManagement. This combined with his deep empathy for the field tech and the end user helps PointManagement to deliver superior value to its customers.
    In addition, Eddy also manages the deployment, services, and bench tech organization, and has been surprising customers with the detail he can deliver at a moment’s notice on any aspect of their business, making him the backbone for customer success and satisfaction. His favorite pastimes include The Wisconsin Badgers, beer, and a round of mediocre golf.

  • Cathy has overseen business administration at PointManagement since its founding, including legal, financial, and employee matters. Prior to PointManagement, Cathy was a lawyer and partner with the Chicago law firm of Altheimer & Gray in corporate law, domestic private equity, mergers and acquisitions transactions, and in international joint ventures (primarily in the Czech Republic and China). Cathy holds a BS degree in journalism and a JD in law, both from Northwestern University.
    Cathy participates in a number of civic, religious, and charitable activities, including serving as a board member and chairperson. One of her favorite pastimes is to plan personal and family travel experiences to explore past and current cultures. She would like nothing better than to experience all of the locations in the travel book 1,000 Places to See Before you Die by Patricia Schultz.